[lilou4460]

That 's a badday for me, but I pretty sure it's gonna be fixed asap.

I ordered the hauser and endress smurf from mushroom village number 625 and today I got my package , I was so exited but when I opened it , what the ;;;;; they send me a macdonald smurf.
Their mistake was on the ref the hausser smurf has PRO023 as ref and the macdonald one PRO20023.

I did contact them hope they will fix it rapidly.

Did some people has trouble with them before, are they on the forum ???

lilou

[Gerda]

I had a problem with them once and they fixed it right away so it all worked out, they are normally really good with sorting things out!!

gerda

[lilou4460]

I hope so cause I have no answer from them for the moment but don't know what time it is out there

[Smurfysmurf]

It's around Midday right now

Pete is a very well known seller and I haven't heard of many people having problems with him so I am sure you will hear from him soon and things will get resolved.

[toydreamer]

I'm sure they'll sort it out. Mistakes can happen and maybe you should hold fire on the issue till a point where maybe they've had a chance to fix the issue? Starting a thread like this is a negative feedback for them - the title alone isn't very flattering for them. They are a highly respected seller and deserve the opportunity to set things straight in reasonable time.

It would be nice if you start a similar thread about how nice they were in solving your issue when they sort it out for you.

Just my two cents going into bat for a fellow smurf seller. The stories I could tell about customers from a sellers point of view... Sheesh!! You think you've got it tough your end? lol

[bradley]

Just my two cents going into bat for a fellow smurf seller. The stories I could tell about customers from a sellers point of view... Sheesh!! You think you've got it tough your end? lol

any stories to tell about me, hehe... or am i one of the easy customers

[toydreamer]

Just my two cents going into bat for a fellow smurf seller. The stories I could tell about customers from a sellers point of view... Sheesh!! You think you've got it tough your end? lol

any stories to tell about me, hehe... or am i one of the easy customers

lol. It's always been a pleasure dealing with you and 99% of customers. There's just a couple who make life very difficult. I guess you can tell by my response that i may have had one very strange one recently and I was just letting off a little steam.

[Tojo]

I'm also sure that they'll sort out the problem. I have only ever had good experiences with Pete at Mushroom Village.

[lilou4460]

I just can agree with all of you, they contact me right away after my email and sent me right smurf the day after.....and they made me a gift I can keep the wrong smurf they sent me (oki I already have it but it's really kind of them)

SO MUSHROOMVILLAGE IS A REAL GOOD SELLER, will buy from tehm again.

can't wait to have my Hauser smurf

by the way is there any variation on this one it is really true that only 3500 were made ?

thanks again mushroomvillage


PS : you can erase that topic if you want cause I don't want to make bad promo of this smurf store

[bwalters]

I don't see any need in eraseing the topic. If anything it shows that they are good for their mistakes. I don't have anything to do with the store but I do moderate the forum there and Pete is an exelent dealer.